12 Months Warranty Terms and Conditions
All
products sold by gearforce.com.au are backed by an 100% Australian 12 Month
Warranty right here in Australia. Unless
otherwise specified in product page.
If something goes wrong with your
product, you should always contact us and we will do whatever we can to help.
This means you can buy with
complete confidence in dealing with a company that backs up all its products
supplied to customers all around the nation.
Buy with piece of mind and
confidence, gearforce.com.au is here to protect
your investment.
All products / items that we list
and supply to you are 100% Original, Genuine and Authentic.
You may rest assured that all
products supplied to you by gearforce.com.au will be 100%
Original, Genuine and Authentic items.
1. This
warranty applies in addition to other rights and remedies you may have under
the Australian Consumer Law or any other law.
2. Your
goods may contain warranty documents on or inside the product packaging
provided by the manufacturer of the goods. Any such warranty documents are not
given by the Warrantor, and are separate from this warranty. Some warranty
documents provided by manufacturers of imported goods may not apply in
Australia. You should contact the manufacturer identified on the warranty
document to determine whether or not the warranty applies to the goods in
Australia and, if so, how you should go about making a claim under such a
warranty.
3. Subject
to the terms and conditions of this warranty, where your goods are defective
within 12 months of your purchase, the Warrantor agrees to repair the goods,
provide you with a replacement or provide you with store credit or a refund for
the full amount of the purchase price (in the event that it is not possible to
repair the goods or a replacement is unavailable).
4. The applicable warranty period (12 months) commences on the date that the product is delivered to your nominated delivery address. Where no proof of delivery is available, the applicable warranty period will commence 3 days from the date the goods are despatched to you.
5. Gear Force offers a warranty which is only for the benefit of the original purchaser of the product, and is non-transferable.
6. All
warranty claims must be directed through the "contact us" of the
website from which you made your order. In order to make a claim, you must
provide the Help Centre with:
1. details
of the defect or damage in relation to which you are making a claim under the
warranty;
2. photographic
evidence of the defect or damage, where applicable;
3. your
invoice (including order number) and any other proof of purchase; and
4. any
other details we may need to process your claim.
7. If
you are entitled to make a claim under this warranty, our Help Centre will
provide you with instructions as to how the goods may be returned to us at our
expense (either you will be reimbursed for standard postage or, for larger
items, we will organise a courier to retrieve the items). Unless otherwise
provided by law, you will bear any other costs incurred in making a claim under
this warranty.
8. Where
goods are damaged or defective upon delivery, you must provide photographic
evidence of the damage before receiving a repair, replacement or refund.
9. We
reserve the right to determine which repair centre is the appropriate service
location in each case.
10. You
must comply with all return instructions provided to you via your registered
email address when making a claim under this warranty.
11. We
cannot accept returns that have not been authorised through the process
outlined in these terms and conditions.
12. If
any returned goods are found to be in good working order, we may seek
reimbursement, at our discretion, for any costs incurred by us in relation to
such goods. In such cases, you agree that we may hold your goods until such
payment is received.
13. Except
as required by law (including the Australian Consumer Law), this warranty shall
not apply in respect of goods:
1. where
the goods have not been installed, maintained, operated or used in accordance
with the manufacturer’s instructions or any other specifications provided with
the goods;
2. where
damage or defects are caused by deliberate or negligent misuse or abuse,
physical alteration, fire, liquid spillage, use of incorrect voltage, power
surges or dips, thunderstorm activity, force majeure, voltage supply problems,
tampering or unauthorised repairs by any persons, use of defective or
incompatible accessories, computer viruses, corrosive conditions or
introduction by an insect, pest or other foreign body;
3. where
damage results from any third party software or hardware not provided by us;
4. where
items are lost or stolen; and
5. in
relation to repairs of batteries, where the batteries have not been used in
accordance with specifications or they expire by normal use.
14.
15.
Shipping charges are not included in the warranty. The cost of
freighting the replacement part/item under warranty, or component to the
customer will incur standard transport fees. The cost of freighting products or
parts shall be at the expense of the customer, unless within DOA period.
See definition DoA (Dead on Arrival).
DoA (Dead on Arrival)
"DoA"applies to products which have a major fault
within 7 days of customer received the product. These products may be repaired
or replaced at the discretion of us.
Our
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
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